Pharmacy Technician Training Program
Medical Review Overview

 

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Pharmacy Operations

Pharmacy Operations is the core of the pharmacy technician's responsibilities.  Day-to-day operations include interfacing with customers, maintaining patient records, and ensuring that the pharmacy meets all state, Federal, and local requirements.  Managing proper inventory controls is vital in assuring continuing success of the pharmacy business.  An overview of insurance claims and third-party reimbursement is provided.  


Basic Facts in Pharmacy 

The pharmacy technician will need to be familiar with drug nomenclature.  The three names given to each drug are reviewed.  NDC codes, mnemonic codes, and the importance of understanding different expiration date formats are discussed and illustrated.  The various drug containers are illustrated.  The different types of container closures and uses for each is reviewed.

Assisting the Pharmacist 

Acceptable medication prescribers are reviewed.  How prescriptions can be transmitted to a pharmacy and requirements for certain classes of drugs are discussed.  The required information on a prescription and the process for patient refills are given. 

General Prescription Duties 

Maintaining an accurate patient profile is crucial in providing medication to a patient.  A well-maintained patient profile can prevent improper dispensing of medication and adverse effects for medication.  Details of what should be collected for a proper patient profile are illustrated.  Formularies, measuring and counting techniques, compounding, and the different classes of balances are discussed.

Medication Distribution ad Inventory Control 

Definitions of key terms used in inventory management are provided.  Ordering techniques and the proper receiving process of ordered items are reviewed.  Expired or discontinued stock processes and drug recall issues are illustrated. 

Third-Party Reimbursement 

Knowledge of third-party reimbursement is an ever-changing environment.  A general overview of processes used for reimbursement and different payment plans currently offered is illustrated.  Formularies and generics are reviewed.

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